Refunds and Returns Policy

Refunds & Returns Policy

Effective Date: 12/06/2018
Last Updated: [Insert Date]

At Makamu Group Solutions, we take pride in providing high-quality roses and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns Policy

Due to the perishable nature of our roses, we have a strict return policy:

  • We do not accept returns on fresh flowers unless they arrive damaged or in poor condition.

  • To be eligible for a return or replacement, you must notify us within 24 hours of delivery and provide clear photos of the issue.

Non-Returnable Items

  • Fresh-cut roses and floral arrangements (unless damaged upon arrival).

  • Customized or personalized floral orders.

  • Sale or clearance items.

2. Refund Policy

Refunds are issued under the following conditions:

  • If your roses arrive damaged, wilted, or in poor condition, we will either send a replacement or provide a full refund.

  • If an order is delayed beyond the promised delivery time due to our fault, you may request a partial or full refund depending on the situation.

  • Refunds will be processed to the original payment method within 5-7 business days after approval.

Non-Refundable Situations

  • Incorrect address provided by the customer.

  • Delivery was attempted, but no one was available to receive the order.

  • Customer changed their mind after the order was processed.

3. How to Request a Refund or Replacement

To initiate a refund or replacement, please follow these steps:

  1. Email us at makamugroupsolutions22@gmail.com within 24 hours of delivery.

  2. Include your order number, photos of the issue, and a brief explanation.

  3. Our team will review your request and respond within 48 hours.

4. Cancellations

  • Orders may be canceled within 1 hour of purchase for a full refund.

  • If the order has already been processed or dispatched, it cannot be canceled.

5. Contact Us

For any issues regarding returns, refunds, or cancellations, please contact us:
📧 Email: makamugroupsolutions22@gmail.com
🌐 Website: www.makamugroupsolutions.co.za

By placing an order with Makamu Group Solutions, you agree to this Refunds & Returns Policy. We appreciate your support and look forward to serving you again! 🌹